Author: Mateo Álvarez

How to coordinate email and SMS for ecommerce: practical workflows that reduce duplication and drive conversions

Practical guide for ecommerce teams: use email for context and storytelling, SMS for urgency and short confirmations. This piece explains compliance essentials and five operational workflows—welcome, abandoned cart, BFCM, back-in-stock and replenishment—to combine both channels without duplicating messages.

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